Refunds and cancellation

Entry fees pay for the fest itself — the stages, the judges, the certificates and the arrangements — and those costs are committed well before the day. There are two rules, and between them they cover everything.

1. Entry fees are not refunded

Once an entry has been confirmed, the fee for it is not returned if you change your mind, are unable to attend, or withdraw.

You may withdraw an entry at any time, and we would much rather you told us than simply did not arrive — it lets the committee plan the day properly — but the fee is not returned.

If you withdraw before your payment has been confirmed, nothing has been taken and there is nothing to refund.

2. If the fault is ours, you get all of it back

Where a problem is the organising committee’s responsibility, the fee is refunded in full. You should not be out of pocket for something you did not do.

That includes, and is not limited to:

• Being charged twice for the same item. The site is built to make this impossible — it refuses a second entry for an item you have already entered. If one gets through anyway, that is our fault and not yours.
• Money taken and no entry created.
• An item cancelled by the organisers — for example because too few people entered it, or a stage became unusable.
• Being charged the wrong amount — the difference is returned.
• Anything else that went wrong on our side. The list above is not exhaustive, and it is not meant to be: if the cause was ours, the rule applies.

Where an item is moved rather than cancelled — a different time, stage or day — your entry moves with it and no refund is due. If the new time clashes with something else you have entered, tell us and we will refund one of them.

How to ask

Write to us at the address below, from the email address on your account, with your name and the item. Telling us your participant number makes it quicker — it is on your pass and on your entries page.

How long it takes

We aim to decide within 7 working days of hearing from you. An approved refund is sent back to the account or instrument the payment came from, and normally reaches you within a further 7 to 10 working days, depending on your bank. We will tell you when it has been sent.

If you disagree

Write to us and say so. The organising committee will look at it again, and will reply.

Nothing in this policy affects any right you have under Indian consumer law.